高考二轮专题复习：投诉信的写作学案

投诉信 思路点拨： 1. 开门见山表明投诉意图。 2. 详述投诉问题，并说明带来的严重后果。 3. 提出自己的要求或合理建议，表明期待回复。 (注意：投诉的目的是为了解决问题，而不是争吵，因此态度要稍显礼貌和委婉) Translation: 1. 投诉(n/v) _____ 2. 航班 _____ 3. 航空公司 _____ 3. 空姐 _____ 5. 合同_____ 6. 对...不满 _____ 7. 丢失 _____ 7. 更糟糕的是 _____ 8. 晚点 _____ 8. 令我失望的是 _____ 9. 对sb/sth失望 _____ 10. 难以置信 _____ 11. 处理投诉_____ 12. satisfy _____ _____ One possible version: Dear Manager, My name is Li Hua. I'm writing to _____ _____(我写信是为了投 诉昨天乘坐航班的欠佳的服务，对此我很不满意). First of all, your airline_____ _____(你们的航空公司弄丢了我的包，包里 面有一份非常重要的合同). Second, _____ _____(航班晚点了一个时， 导致我迟到宇一个重要会议). Third, the food on the plane was terrible/ _____ (难以下咽). _____(最难以接受的是) the air hostesses on the plane were quite unfriendly and impolite to me. Frankly speaking, this is the worst experience 1 have ever had on a plane. I do hope you can help me find my suitcase and improve your service. Thank you very much, Yours sincerely, Li Hua 常用句型: 1. I’m writing to complain about a pair of sneakers I recently purchased from your website. 2. I’m writing to express my dissatisfaction with the poor service of your waiters. 3. I sorry to bother you but I’m afraid that I have to make a complaint about ... 4. The last straw was that your assistant laid the blame on me for that. 5. I’m completely disappointed to find ... . To improve the situation, it’s advisable for you to take the following measures. 6. Therefore, I demand/require/insist you either replace the novel with a new one or give my money back. 7. I’d be grateful if you could settle my complaint as soon as possible. 8. I sincerely hope you will look into the matter and take measures to prevent such a thing from happening again. 9. I hope you can investigate the matter and make a formal apology to me. 10. I would be very delighted if you could take my complaint seriously. I do hope ... will be Improved as son as possible. 11. I do hope you can give me a satisfactory/satisfying reply as soon as possible. Thank you for your consideration. Model essays: Dear Sir, I'm writing to complain about a pair of sneakers I recently purchased from your website. What I ordered was a pair of black size 9 shoes but I received a pair of white size 8.5 shoes instead. Worse still, there was a 10 day delay in delivering my shoes,which should have been received on April10. For the above reasons, I demand either a new pair of black size 9 shoes be posted to me immediately or I be given a full refund.Also,if I send back the wrong shoes，will your company pay for the postage Thank you for your consideration Yours sincerely, Li Hua Dear Sir/ Madam, I'm sorry to bother you but I'm afraid that I have to make a complaint about the novel Pride and Prejudice, which I bought from your online store on March 1st. Much to my disappointment, the novel was so poorly p ... ...