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课件网) Unit 4 I'll have to have my cell phone replaced. lecturer: 0 It is the wrong size. It is broken. It is stained. Some components are missing. Look & match Reading 1 A dialogue Staff: Good morning! How can I help you, sir Tim: I'll have to have my cell phone replaced. I bought this cell phone in your shop but there seems to be something problem with the battery. Staff: What's the problem Tim: The power of the cell phone cannot last for a whole day. Staff: Are you sure you have made a full charge for your cell phone Tim: Yes. Staff: When did you buy this cell phone Tim: I bought it 3 days ago and it's still under guarantee. I'm very disappointed at its quality. Staff: I'm sorry for the inconvenience we have caused you. Would you please show me your receipt so that I can take down some details Tim: OK. Here you are. Staff: We'll get this cell phone exchanged for you in no time. Tim: Thanks. Name of the customer: Problem: something wrong with the _____ Time of purchase: solution: replace refund other Complete Structure have/get + n. + done 1 2 I'm sorry for + n. be under guarantee there seem to be + n. Again Staff: Good morning! How can I help you, sir Tim: I'll have to have my ___ ___ replaced. I bought this ___ ___ in your ___ but there seems to be something ___ with the ___. Staff: What's the ___ Tim: The ___ of the cell phone cannot last for a whole day. Staff: Are you sure you have made a full ___ for your cell phone Tim: Yes. Again Staff: Good morning! How can I help you, sir Tim: I'll have to ___ my ___ ___ ___. I ___ this ___ ___ in your ___ but there ___ ___ ___ something ___ with the ___. Staff: What's the ___ Tim: The ___ of the cell phone___ ___ for a whole day. Staff: ___ you sure you have ___ a full ___ for your cell phone Tim: Yes. Again Staff: 早上好！我能如何帮你？ Tim: 我要换了我的手机。我在你的商店买了这部手机。但是电池似乎有点问题。 Staff: 问题是什么？ Tim: 手机电池不能续航一整天。 Staff: 你确定你的手机充满电了吗？ Tim: 是的。 Again Staff: When did you buy this cell phone Tim: I bought it 3 ___ ago and it's still under ___. I'm very disappointed at its ___. Staff: I'm sorry for the ___ we have caused you. Would you please show me your ___ so that I can take down some ___ Tim: OK. Here you are. Staff: We'll get this cell phone exchanged for you in no time. Tim: Thanks. Again Staff: When did you ___ this cell phone Tim: I ___ it 3 ___ ago and it's still under ___. I'm very disappointed at its ___. Staff: I'm sorry for the ___ we have ___ you. Would you please ___ me your ___ so that I can ___ down some ___ Tim: OK. Here you are. Staff: We'll ___ this cell phone ___ for you in no time. Tim: Thanks. Again Staff: When ___ you ___ this cell phone Tim: I ___ it 3 ___ ago and it's still under ___. I'm very ___ at its ___. Staff: I'm ___ for the ___ we have ___ you. Would you please ___ me your ___ so that I can ___ down some ___ Tim: OK. Here you are. Staff: We'll ___ this ce ... ...
