(
课件网) Unit 4 I’ll have to have my match replaced. Words & expressions: alarm v. 警告，报警 disappoint v. 失望 guarantee n. 担保，保证 inconvenience n. 不便 incorrectly adv. 不适当地 错误地 quality n. 质量 refund n. 退还 replace v. 替换 appoint v.指定，命定，约定 guard v. 守卫，保卫 convenient adj. 方便的，便利的 convenience n. 便利，方便 correct adj. 正确的，合适的 quantity n.量，数量，总量 re-前缀 再次，重新 fund n.资金 place v. 放置 1.Discuss and list. When there is some quality problem. When people gets the wrong commodity. When people are not satisfied with the service. When the clerk is not polite. when the goods is delayed. 2.Look and match. 1) 2) 3) 4) c a b d 3. Listen and answer. Why does the customer want to return the shirt What does the customer say to complain Because the shirt is of the wrong size. I’d like to have this shirt replaced. 4.Listen and complete. Tim went to the shop to . have his watch replaced. 5. Listen and tick. Name of the Customer Tim Item □ watch □ alarm Problem □ something wrong with the alarm □ something wrong with the belt of the watch □ other: _____ Time of Purchase □ this week □ last week □ other: _____ Solution □ replace □ refund □ other: _____ Customer Signature _____ Tim Tim: Mom: Tim: I’ve got to go now. I’ll have to go to the shop before work. What’s the matter I’ll have to have my watch replaced because there is something wrong with the alarm. 6. Listen and underline. Staff: Tim: Staff: Tim: Staff: Tim: Staff: Tim: Staff: Tim: Staff: Tim: Good morning! How can I help you, sir I bought this watch in your shop but it doesn’t work very well. What is the problem The alarm doesn’t work and when I took off the watch yesterday, I found it left a green mark on my wrist. Did you wear the watch in the shower, sir No. I took it off before taking the shower. When did you buy this watch I bought it one week ago and it’s still under guarantee.I’m very disappointed at its quality. I’m so sorry for the inconvenience we have caused you. Would you like a refund No, I’d rather have the watch replaced please. No problem, sir. Would you please show me your receipt so that I can take down some details We’ll get this watch exchanged for you in no time. Thank you. Grammar focus 原因状语从句 原因状语从句用以表示导致主语中的动作或事情发生的原因，通常because, since, as, for引导。 回答由why提出的问题时，或说明人所不知的原因时用because，表示直接原因，语气最强。（because引导的原因状语从句多放在主句之后） as和since语气较弱，一般用来表示明显的原因。（由as和since引导的原因状语从居多在句首） e.g. ——— Why aren’t going there ——— Because I don’t want to. As he has no car, he can’t get there easily. Since we have no money, we can’t buy it. for表示所说的理由是一种补充说明,for引导的从句一般不放在句子的开头。 e.g. I decided to stop and have lunch, for I was feeling quite hungry. 目的状语从句 目的状语从句用于表达做某事的目的，通常由so that, in order tha ... ...
