本资料来自于资源最齐全的２１世纪教育网www.21cnjy.com 完形填空 阅读下面短文，掌握其大意，然后从各题所给的四个选项（A、B、C和D）中选出最佳选项。 A Do you remember last summer, when angry travelers were urging the government to do something about airline customer service Airlines 1 to improve , and they adopted (采用)new standards just before Christmas. 2 as another summer nears, plenty of 3 travelers don’t see much improvement in customer 4 overall . This month, the Department of Transportation’s (DOT) office will publish its first critical 5 on whether airlines are 6 their promises . One survey（调查）suggests problems : the number of 7 to the DOT about the top 10 airlines in the first 8 rose 89% from a year ago . Hit last summer by passenger complaints and the threat (威慑)of consumer-protection laws by the 9 , 14 airlines 10 to adopt a set of basic customer-service standards called Customers First. The “12 promises” to passengers were introduced 11 a major effort to improve service. Since then, airlines have been redesigning websites, retraining employees and upgrading technology . Recently, DOT inspector general Kenneth Mead, at McCain’s request, sent 20 examiners to airports to 12 whether each airline is doing what it promised. Mead warns travelers shouldn’t 13 too much. Most of the promises are 14 better communication with customers, not problems with flights . “Passengers should show more understanding to airlines about their 15 to better air service .” Spokeswoman Shelly Sasson says. “And when 16 are made , it takes a long time for them to be noticed,” she says . Now, the efforts may be working. During the first quarter, Delta had the second-lowest rate of complaints among the 17 10 carriers. 18 , its rate , along with other carriers’, is up from last year. McCain and other lawmakers say there may be a 19 to pass new consumer-protection 20 . ( ) 1．A．promised B．managed C．hoped D．refused ( ) 2．A．So B．But C．Merely D．Even ( ) 3．A．skilled B．experienced C．tired D．puzzled ( ) 4．A．flight B．opinion C．service D．travel ( ) 5．A．news B．information C．doubt D．article ( ) 6．A．honoring B．making C．giving D．improving ( ) 7．A．problems B．travelers C．passengers D．complaints ( ) 8．A．quarter B．year C．month D．summer ( ) 9．A．customer B．company C．government D．public ( ) 10．A．wished B．agreed C．remembered D．failed ( ) 11．A．to B．for C．as D．by ( ) 12．A．explain B．discuss C．discover D．check ( ) 13．A．travel B．expect C．complain D．suggest ( ) 14．A．aimed at B．considered as C．joined to D．made from ( ) 15．A．difficulty B．situation C．reality D．efforts ( ) 16．A．suggestions B．rules C．decisions D．improvements ( ) 17．A．large B．first C．top D．bad ( ) 18．A．Still B．Therefore C．Instead D．Meanwhile ( ) 19．A．possibility B．need C．chance D．use ( ) 20．A．examinations B．service C．laws D．reports 答案解析 1【答案】A 【解析】原文提到航空公司采取了一系列措施，其中包括对乘客的十二项保证。因此 ... ...
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