(
课件网) Module 9 Handling Emergencies 导游英语 Key Points Preparation and standard procedure for handling emergencies Parts of a welcome speech Difficult Points Dealing with unexpected situations, such as passport loss, traffic accidents, sudden illnesses, etc. Key Points and Difficult Points 导游英语 Case 1 An old tourist has a heart attack, and another tourist, the old tourist’s son, advises the local guide to allow his father to take the medicine that the patient has prepared beforehand. What should the local guide do Case Introduction 导游英语 Case 2 The local guide Mr. Zhao’s tour group has finished the tour in Tibet. But one of the tourists had been hospitalized due to altitude sickness, and he is not allowed to leave the hospital when the tour group has to leave China. What should the local guide do Task 1 Certificate Loss Task 2 Personal Property Loss CONTENTS 导游英语 Task 3 Dealing with Sudden Illnesses Task 4 Tourists Missing Task 5 Dealing with Emergencies En Route Task 1 Certificate Loss Dialogue 1 Passport Loss Dialogue 2 Reapplying for a Passport 导游英语 Ⅰ Warming up Listen and match 导游英语 Lost and Found Public Security Bureau Consulate embassy Ⅰ Warming up 2. Question: Passport is essential and vital for outbound tour. What if it got lost for a foreign tourist during the visit in China Tips for reference: (1) Report to the local travel agency. (2) Get the written testimonial. (3) Go to the local Public Security Bureau. (4) Go to the embassy of one’s own country or the Consulate General in China together with valid testimonials and photo. (5) Apply for the new passport. (6) Apply for a new visa from the office of Entry and Exit visas for foreigners. 导游英语 Vocabulary distinctly [di'sti ktli] adv. 清楚地 issue ['i u:] v. 颁发 bureau [ bj r ] n. 局 photocopy [ f t k pi] n.复印件 traveler’s check 旅行支票 nationality [ n n l ti] n. 国籍 colleague [ k li ɡ] n. 同事 careless [ ke l s] adj. 粗心的 导游英语 Ⅲ Exercises Match the following Chinese with the correct English versions. (1) 复印件 a. bureau (2) 证书 b. photocopy (3) 国籍 c. certificate (4) 文件 d. nationality (5) 局，所 c. document 导游英语 2.Translate the following Chinese into English. (1)如果您更换了护照，当地公安局将重新为您签发签证。 (2)请问我什么时候能拿回护照 (3)他可以在我们营业时间的任何时候来。 (4)我们应该先到我的旅行社去拿遗失的证明。 (5)有了这个证明，我们就去派出所开个证明。 导游英语 Answer: (1) The local Public Security Bureau will reissue your visa if you have the replacement of your passport. (2) Excuse me, when can I get my passport back (3) He may come any time during our business hours. (4) We should first go to my travel agency to get a proof for the loss. (5) Then, with the proof, we’ll go to the police station to have a certificate. 导游英语 Fill in the blanks with appropriate words and expressions. A: What’s wrong with you. Judy B: My handbag is missing. There is much money in it. And ... ...
