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课件网) Module 2 Check in 导游英语 Key Points Check-in procedures Discussion of itinerary Difficult Points How to handle the guests’ complaint the room or room arrangement Key Points and Difficult Points 导游英语 In the peak tourist season, Xiao Zhou, the local guide, takes a group of 26 persons to Huangshan. When the guests enter the hotel, some guests compliant that the hotel looks not like a five-star hotel and want to change to a better hotel. How should Xiao Zhou deal with the situation Case Introduction 导游英语 Task 1 Room Reservation Task 2 Check In Task 3 Itinerary and Morning Call CONTENTS 导游英语 导游英语 导游英语 导游英语 导游英语 Task 1 Room Reservation Dialogue One Confirmation of Room Reservation Dialogue Two Mistakes in Room Reservation 导游英语 Ⅰ Warming up Listen and match front office single room twin room suite 导游英语 Question: What information should be clarified in the room reservation How many types of rooms are available in a hotel single room double room standard room suite deluxe suite deluxe single rooms deluxe double Rooms presidential suite/Imperial suite Japanese/French/British/Roman /Chinese suite honeymoon suite Group Discussion 导游英语 标准单人房 standard single 标准双人房 standard double 标准双人对床房 standard twin 高档单人房 superior single 高档双人房 superior double 高档双人对床房 superior twin 豪华单人房 deluxe single 豪华双人房 deluxe double 豪华双人对床房 deluxe twin 导游英语 How to confirm the room reservation How to change room reservation How to ask for discount 导游英语 How to introduce the room types How to confirm the room reservation I would like to confirm my room reservation in your hotel. I have a reservation for tonight. It is under Tina Williams. I would like to confirm the reservation. 导游英语 How to change room reservation This is Xiao Li, a local guide from China International Travel Service. I would like to change my room reservation in your hotel. I would like to add one suite. I want to change two single rooms to two suites. I want to cancel my reservation. 导游英语 How to introduce the room types We have Chinese suite, Japanese suite, and Presidential suite. Which would you like Why not try our superior single What about/How about our deluxe double I strongly recommend the business suite. It is well decorated, cozy and comfortable. Would you care to have the Chinese suite It is decorated in the Ming style and has the taste of ancient Chinese culture. 导游英语 How to ask for discount Can you give me a discount Can I get a discount Can you lower the price a bit Answers we can give you 20% off. You can get a 10% discount. I am sorry. We have no second price. 导游英语 Ⅲ Exercises Match the following Chinese with the correct English versions. d (2) I (3) e (4) g (5) j (6) h (7) f (8) a (9) b (10) c 导游英语 2.Translate the following Chinese into English. 喜来登酒店前台。有什么需要帮助的吗？ 请稍等。我查一下。 一间双人房要多少钱呢 ... ...
