(
课件网) 项目一 导游生活服务 Project Ⅰ Service Procedure Part 项目目标 AIMS: 1.能掌握团队和散客旅游者的接团以及送团程序 （已解决） 2.能为旅游者提供酒店入住服务并处理相关问题 （已解决） 3.能带领旅游者顺利用餐、购物和进行娱乐活动 模块三 其他服务 Module 3 Other Services Tourism is a comprehensive social activity. During the process of a tour, the tourists’ needs can generally be divided into several aspects: eating, lodging, sightseeing, shopping, and entertainment, etc. It is the tour guide’s basic duty to serve the tourists in eating, shopping and entertainment. Therefore a guide should be quite familiar with the features of and the tourists’ requests for eating, shopping and entertainment and keep in mind the rules to provide such service so as to meet the tourists’ needs. 1、提供购物服务 Part I Rules for Tour Guide’s Service in Shopping 1. Types of Tour Group’s Shopping 2. Appropriate Arrangement 3. Additional Tips Part II Main Shopping Streets in Nanjing 1、Xinjiekou 2、Nanjing Confucius Temple Market 3、Hunan Road 4、South Taiping Road 5、Culture Street of Changjiang Road 6、Antique Market of Chaotian Gong (Palace) 7、Sci-Tech Street - Zhujiang Road PartⅡ What to Buy 1、Rain Flower Stone 2、Yuhua Tea 3、Cloud Brocade 2. 提供餐饮服务 Food and Beverage Part I Tips for Tour Guides Part II Eating in Nanjing 1. What to Eat （1）Salted Duck （2）Pressed Duck （3）Duck Blood and Bean-starchy Vermicelli Soup （4）Shredded Bean-curd Sheets 2. Where to Eat （1）Confucius Temple Gourmet Street （2）Shiziqiao Gourmet Street （3）Hanfu Street 3. 提供娱乐服务 Part I Tips for Tour Guides Part II Entertainment in Nanjing 1、Kunqu Opera 2、Nanjing 1912 3、Nanjing Hot Springs 模拟讲解 Have a try 介绍中国的四大名绣，并练习讲解
