(
课件网) Unit 5 Accommodation Lesson 12 Hotel Housekeeping Service Lesson 11 Hotel Front Office Service Lesson 13 Dealing with Complaints Lesson 5 Accommodation Goal Learn to book a hotel room online and learn to check in and check out in the hotel. Get to know the types of hotels and the services provided by the hotels. Look and Learn Dialogue Reading Learn More New Words and Phrases Look and Learn Dialogue Reading Learn More 11 New Words and Phrases Look and Learn Here is the front of ce organization chart. Please ll in the English terms according to the Chinese ones. front office manager reservation clerk driver front office manager reservation clerk concierge clerk bellman reception clerk reception clerk concierge clerk bellman driver 5 李峰是酒店的前厅接待员，他正在为导游Peter Black所带的旅游团办理酒店入住手续。 Li Feng: Good afternoon. Welcome to our hotel! Peter Black: Good afternoon. I’d like to have one suite, two queen rooms and ten standard rooms. Li Feng: Have you made a reservation Peter Black: Yes. We’ve booked them for our group. I’m Peter Black from Wuhan Xinhua Travel Agency. Look and Learn Dialogue Reading Learn More New Words and Phrases 11 5 李峰是酒店的前厅接待员，他正在为导游Peter Black所带的旅游团办理酒店入住手续。 Li Feng: All right, let me have a check. Yes, all are non-smoking rooms. Arrival date is December 1st, 2015 and departure date December 4th, 2015. Can I see your passports, please Peter Black: Yes, here you are. Li Feng: Thank you. Here are your passports. Please fill in these registration forms. Peter Black: OK. May we have our keys to the rooms Look and Learn Dialogue Reading Learn More New Words and Phrases 11 5 李峰是酒店的前厅接待员，他正在为导游Peter Black所带的旅游团办理酒店入住手续。 Li Feng: Of course. Your rooms are on the 15th floor. The bellman will take you to your rooms. Peter Black: Thank you. Li Feng: And the restaurant over there serves breakfast. It is open from 6:30 a. m. to 10 a. m. Look and Learn Dialogue Reading Learn More New Words and Phrases 11 5 李峰是酒店的前厅接待员，他正在为导游Peter Black所带的旅游团办理酒店入住手续。 Peter Black: Thank you very much. Li Feng: You are very welcome. Enjoy your stay at our hotel. See you. Peter Black: See you. Look and Learn Dialogue Reading Learn More New Words and Phrases 11 5 几天后李峰为Peter Black所带的旅游团办理退房手续。 Li Feng: Good morning Mr. Black, what can I help you Peter Black: We want to check out. We have a group of 20 people. Here are our room cards. Li Feng: Just a second, please. I’ll draw up the bill for you... Here is your bill. 500 yuan for the suite, 700 yuan for the two queen rooms and 200 yuan for each standard room. That makes a total of 3,200 yuan. Which would you like to pay, in cash or by card Look and Learn Dialogue Reading Learn More New Words and Phrases 11 5 几天后李峰为Peter Black所带的旅游团办理退房手续。 Peter Black: Thanks. I’ll pay by visa. Li Feng: Than ... ...
