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课件网) Unit 1 Meeting the Tour Group Activity 1 Meeting Guests at the Airport Part I Warm-up: Related Strategies Group Discussion 1. What basic information about the group should the guide collect beforehand 2. What necessary items should the guide bring 3. What is the normal service process of the guide receiving the tour group ① name of the travel agency that organizes the group; ② the liaison’s name and the telephone number; ③ the group code(团号) Study Tips travel agency 1. What basic information about the group should the guide collect beforehand (nationalities, gender性别, occuoations职业, ages, religions信仰, special requests) ① the tour leader and the national guide’s name; ② number of tourists; ③ names of all tour members The tourists 2. What necessary items should the guide bring ① tour guide certificate; ② the itinerary of the group or local travel schedule; ③ a tour banner or an identifying signboard. (旅行社旗帜或醒目的标识) 3. What is the normal service process of the guide receiving the tour group ① arrive 30 minutes prior to the arrival time and confirm the exact arrival time and place; ② if meeting the group at the airport, contact the porter and inform him of the luggage area; ③ stand at a highly visible location at the exit, in full view of arriving tourists with a signboard; ④ meet the tour group and check the group code, number of tourists and name of the national guide(全陪) or tour leader(领队); ⑤ make sure that all the luggage has been claimed (认领、领取) and transferred(送往) to the coach. ⑥ show the tour group to the coach and stand by the door to politely greet tourists and confirm the number of tourists; ⑦ greet tourists cordially(诚挚地) or deliver a welcoming speech; give a brief introduction to the local customs and location of the hotel; don’t forget to inform overseas tourists of the local time. Part II Toolbox Situation I 2. The luggage checks: 行李票 2. The luggage checks: 行李票 II Sample Dialogue 1. spot sb. in the crowd:在人群中认出某人 2. Unaccompanied luggage = heck luggage(托运行李) 3. I’m ready to go(我准备好可以走了) Extensive Oral Exercises what materials should the Local guide prepare before Meeting the group How do you confirm the bus before the group’s arrival 1. How do you confirm the bus before the group’s arrival (a) Contact the bus company, confirm the bus number, coach style, the driver’s name and the phone number. (b) Make appointment with the driver about meeting timeand place, Tell the it inerary and timetable. 2. What materials should the local guide prepare before meeting the group Enough brochures and entrance tickets(门票); meal vouchers（餐券） or cash for payment; schedule of the group（团队活动的安排表）and your tour guide license（导游证）; company signs, flag and reception plate（接团板）. Unit 1 Meeting the Tour Group Activity 2 Delivering a Welcome Speech Part I Warm-up: Related Strategies Group Discu ... ...
