(
课件网) Chapter 4 Health and Recreation Service康乐服务 Unit 1 SPA Service 水疗服务 Training Objectives实训目标 After learning this unit, students will be able to: 1. Recommend SPA service. 2. Offer good service to customers. 3. Introduce the procedure of SPA service. 4. Handle customers’ complaints. Working Procedures工作程序 Receiving Customers→Recommending SPA Services→Offering SPA Services→ Making Payment→Expressing Appreciations and Wishes New Words and Expressions 1. therapeutic adj. 治疗的 2. beautician n. 美容师 3. slippers n. 拖鞋 4. bracelet n. 手镯 5. beauty n. 美容 6. occupation n. 职业 7. essential oil 精油 Useful Words and Expressions 1. Health and Recreation Center 康乐中心 2. SPA therapeutic massage 按摩治疗 3. skin care 皮肤护理 4. body treatments 身体护理 5. hand and foot message 美手与美足 6. hair salon 美发 7. dressing room 更衣室 8. treatment room 护理室 9. oil massage 涂油按摩 Section E Summary总结 In this unit, we have learned how to recommend Spa services and offer good services to the customers. We have also learned how to acquire communication skills while serving customers. As a clerk, he or she should be knowledgeable, skillful, polite, patient and have a good attitude to the customers. Unit 2 Gym Service 健身房服务 Training Objectives实训目标 After learning this unit, students will be able to: 1. Recommend a gym service. 2. Offer good service to the customers. 3. Understand etiquette . 4. Deal with customers’ complaints. Working Procedures工作程序 Receiving Guests→Recommending Gym Services→Answering Inquiry→Making Payment→ Expressing Appreciations and Wishes New Words and Expressions 1. apparatus n. 器官，装置，机构，组织，仪器 2. expander n. 扩充器 3. massage n. 按摩 v. 按摩，用……揉擦 4. yoga n. 瑜珈 5. pamphlet n. 小册子 6. dumb bell 哑铃 7. bodybuilding 健美运动 8. race apparatus 比赛器材 9. weight lifting 举重 10. stationary bike 固定自行车 11. muscle expander 肌肉扩展 12. Nautilus machine 鹦鹉螺机 Useful Words and Expressions 1. treadmill 跑步机 2. warm up （运动前）热身 3. cool down （运动后慢慢）缓和 4. personal trainer 健身教练（=fitness trainer） 5. dumbbells 哑铃 6. barbell 杠铃 7. chest press machine 坐姿推胸机 8. upper back 背肌训练机 9. squat 蹲式复合训练机 Section B Handling Complaints/Case Discussion 投诉处理/案例讨论 At the Gym Center Mr. Black is a regular guest at the hotel. He goes to Beijing on business every other month and stays at the Jinghua Hotel for one week each time. As usual, Mr. Black uses the hotel gym facilities to exercise, but he finds that some of the exercise equipment such as the treadmills do not work, so he turns to the clerk and complains that the Gym Center does not offer a good service as it has promised. Being a clerk working in the Gym Center, how would you handle Mr. Black’s complaint Section E Summary总结 In this unit, we have learned how to recommend gym service and offer good service to your custome ... ...
