(
课件网) Chapter Three English at the Hotel In this chapter, you will learn: how to help the guests confirm the reservation and check in; how to introduce the hotel service and facilities to the guests; how to help the guests check out; how to write an e-mail making a room reservation. Part one ——— Open Your Toolkit Situation I ——— Check-in Situation II ——— Money Exchange Situation I ——— Background Information After the tourists arrive at the Hotel, things that the Guide should do are: Help them check in; Introduce them to the location of the main facilities of the hotel; Help the tour leader put the room numbers on the luggage and have the luggage sent to the rooms as soon as possible, after the luggage arrives at the hotel; Situation I ——— Background Information Inform the floor attendant immediately and actively assist him in solving the problem, if tourists find their rooms dirty and in disorder, or they are having some other problems; Tell the chef or the waiters of the restaurant how many people are in the group, who will be having the meal and any special requirements; Tell the tourists when they are to have the meal, any special arrangements for Chinese and Western meals and the supply of drinks, etc. show the tourists to the restaurant when they have their first meal in the hotel. Situation I R: the Receptionist G: the Guide T: the Tourist R: Good morning! Welcome to our hotel! Can I help you G: Good morning! We are a tour group of 12 people. I’m the tour guide of the group. My name is Zhang Hai, from Beijing Travel Service. We reserved four rooms for three the day before yesterday. R: Just a minute, please. I’ll check the reservation record. (She speaks again after checking the reservation record.) Yes, we have a record of your reservation here. It is four rooms for three for six nights, starting today. And you’re scheduled to check out on October 2nd. Is that right G: Yes, you’re right. Two rooms are for men and the other two for women. R: Your rooms are 501 and 502 for women, 603 and 604 for men. Would you like to fill in the registration forms for the group, please Situation I G: Sure. Thank you. By the way, the rate of the rooms is 180 Yuan per room per night. That is 60 Yuan per person per night. Is that right R: Yes, that’s right. G: Here are the completed registration forms. R: Thanks. May I see your ID cards, please G: Certainly. (The guide and the tourists show their ID cards to the receptionist.) R: Thanks. And here are the keys for rooms. G: Thank you. Is there a telephone in each room Situation I R: Yes, all of our rooms have phones. You can make IDD calls and send faxes or telegrams in the hotel. If you need any assistance, please call the front desk. T: That’s wonderful. We would like to call our families tonight. G: The hotel also offers money exchange service and laundry service. T: I think we’d all like to have a bath and change our clothes. S ... ...
