(
课件网) Chapter Two English at Airport In this chapter, you will learn: how to identify the international arrival board and understand the airport announcement in English; how to make signboard for receiving guests (group or individual) at the airport; how to identify your guests and learn to distinguish the travel group service and individual tourist service; how to make a welcome speech, briefly introduce the itinerary and the relevant arrangements Part One ——— Open Your Toolkit Situation I ——— Service for Tour Group Situation II ——— Service for FIT Situation I ——— Background Information Welcome speech time luggage cardboard Situation I ——— Background Information The normal cycle of the service includes: arrive at the airport 30 minutes prior to the expected arrival time and confirm the exact landing time and place; contact the porter and inform him of the luggage area; stand at a highly visible location at the exit, in full view of arriving tourists with a cardboard; meet the tour group and check the group code, number of tourists and name of the national guide or tour leader; make sure that all the luggage has been claimed and collected by porter and transferred to the coach; lead the tour group to the coach and stand by the door to politely greet tourists and confirm the number of tourists; greet tourists cordially or deliver a welcome speech; give a brief introduction to the local customs, location of the hotel; don’t forget to inform overseas tourists of the local time R: Rebecca, a clerk at a travel service H: Mr. Hoover, the group leader T: a traveler R: Excuse me. Are you the Tour Group1 H: Yes, we are. R: Welcome to Beijing. I’m from the China International Travel Service2, Beijing branch. The travel service has sent me here to meet you. Who is the group leader, please3 H: It’s me, Edward Hoover. R: Nice to meet you, Mr. Hoover. My name is Linfang, you can call me Rebecca. Nice to meet you all, ladies and gentlemen. T: Nice to meet you, too. It’s very kind of you to meet us here at the airport. R: My pleasure. During your visit to Beijing, I’ll be your tour guide. H: That will be great. R: Do you have any checked luggage to collect H: Yes, we checked eight traveling bags. R: Let’s wait here then. Situation I (I a short while, the checked luggage were sent to the luggage claim section and the tour group got their checked bags.) H: We have got back the checked bags now. Shall we leave the airport now R: Yes. Follow me, please. A CITS shuttle bus is waiting for us. H: It’s very thoughtful of you to make this arrangement. R: The bus will first take us to the hotel where CITS has reserved rooms for you. The hotel has a restaurant and a snack bar. We’ve already booked four tables for you at the hotel’s restaurant. After a short rest in your rooms, you can have your lunch at the restaurant. I’ll discuss the itinerary for your Beijing tour after lunch. What do yo ... ...
