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课件网) Unit 11Conflict and Compromise topic talk Unit 11 By Yuan Hongqian 高二年级英语学科 U11 Topic Talk Check the answers to Pre-task Step l. Translate the following words and phrases. 1.come into conflict with... _____ 2.resolve conflict_____ 3.make a phone call_____ 4.respond with... _____ 5.negotiate with..._____ 6.account number_____ 7.concentrate on..._____ 8. ask somebody for help_____ 9. Apologize for..._____ 10.call about... _____ 11.全部（地）；充足_____ 12.被…惹恼；对…感到厌烦_____ 13.对做......感到羞愧_____ 14.与.......斗争_____ 15.感到愧疚_____ 16.完全正常_____ 17.确保；保证_____ 18.为........确定一个明确的目标_____ 19.到.......为止_____ 20.拿起；捡起；收拾_____ 21.不挂电话_____ 22.试试_____ 和......起冲突 解决冲突 打电话 回复；答复 和......谈判 (会计)账号；账户 集中于..... 向某人请求帮助 因为.......而道歉 打电话谈......；找.......谈某事 in full be annoyed with... be ashamed to do... struggle with... feel guilty completely normal make sure set a clear goal for... by the end of... pick up hold on for have a try Step 2. Translate and appreciate the following sentences . 1. I have paid it in full but you keep sending messages to say that I need to pay immediately ,otherwise my account will be closed. 我已经全额支付了，但你一直发信息说我 需要立即支付，否则我的账户汇被关闭。 2. When I sit down to study, I often intend to start by playing mobile games for a few minutes and once I do so, I cannot stop. 当我坐下来学习，我经常打算从玩手机游戏开始，先玩几分钟。一旦我这么做了，我就不能停下来。 3.This is because the library usually has good studying atmosphere,which will help you concentrate on your work. 这是因为图书馆经常有好的学习氛围，这会帮助你集中精力到你的 工作中。 which 引导的非限制性定语从句 Task1 01 Do you sometimes come into conflict with your friends or family How do you resolve conflicts to keep silent to talk to my friends to make a phone call to apologize to say sorry to respond with more anger to ask someone else for advice to negotiate with him/her to explain my idea again When you come into conflict with others, how do you resolve it to keep silent to talk to my friends to make a phone call to apologise When you come into conflict with others, how do you resolve it to say sorry to respond with more anger to ask someone else for advice When you come into conflict with others, how do you resolve it to negotiate with… negotiate: to try to reach an agreement by formal discussion 协商 to explain my idea again Task 2 02 Listening Listen and complete the information with the phrases from the right column. Task 3 03 Speaking Work in pairs. Use the Text Builder to make a dialogue about resolving an issue between an unhappy customer and a service agent. Give comfort I’d like to listen to your problem and see what I can do. Don’t feel down. Show empathy That’s completely normal …, and it’s perfectly understandable. Offer suggestions Firstly, I would like to recommend …. T ... ...
