高教版（2021） 基础模块3 Unit 4 Customer Service words&expression单词详解课件（23张PPT）

(课件网) Customer Service Unit 4 英语3 基础模块（修订版） words&expressions 单词详解 Words and Expressions battery / b t r / n. 电池 inconvenience / nk n vi nj ns/ n. 不便；麻烦 complaint /k m ple nt/ n. 抱怨；投诉 charge /t ɑ d / vt. 充电 receipt /r si t/ n. 收据 guarantee / ɡ r n ti / n. 保证；担保 check /t ek/ vt. 检查；核对 patience / pe ns/ n. 耐心 exchange / ks t e nd / v. 调换 apology / p l d i/ n. 道歉 refund /ri f nd/ vt. 退还；退款；偿还 blank /bl k/ adj. 空白的 deliver /d l v / vt. 递送；运载 delivery /d l v ri/ n. 递送；运载 delay /d le / vt. 延迟；推迟；延期 sheet / i t/ n. 单子 leaflet / li fl t/ n. 小册子；单张广告 sincere /s n s / adj. 真诚的 solution /s lu n/ n. 解决方法 arrange / re nd / v. 安排 mention / men n/ vt. 提及；提到 request /r kwest/ n. 要求 reduce /r dju s/ vt. 减少；降低 sincerity /s n ser t / n. 真诚 promise / pr m s/ v. 许诺；承诺 sports watch 运动手表 due to 由于；因为 in charge of 负责…… make sure 确保；确定 cause loss to 给……造成损失 1. battery n. 电池 dry battery 干电池 a rechargeable battery可充电电池 eg: The battery is flat.电池没电了。 2. inconvenience n. 不便；麻烦 eg: Please accept my apology for any inconvenience caused.如果对你造成任何不便，请原谅。 反义词：convenience n. 便利 inconvenient adj. 不便的；打扰的 convenient adj. 便利的 3. complaint n. 抱怨；投诉 a letter of complaint投诉信 make a complaint 提出投诉；抱怨 eg: I’d like to make a complaint about the noise. 我要就噪音问题提出投诉。 complain v. 抱怨 complain to sb about sth.就某事向某人投诉 eg: Customers complain to the restaurateur about the stale food. 顾客就不新鲜的食物向餐馆老板提出投诉。 4. charge v. 充电；控告；收费；主管 charge a battery 给电池充电 charge a fee收费 crimimal charge刑事指控 5. guarantee ①n. 保证；担保；保修单 eg: He gave me a guarantee that it would never happen again.他向我保证这种事情绝不会再发生。 The watch is still under guarantee. 这只手表仍在保修期内。 ②v. 保证；担保 eg: We can’t guarantee (that) our flights will never be delayed.我们不能保证我们所有的航班都不误点。 6. check v. 检查；核对 check in (在旅馆、机场等）登记；报到 eg: We checked in our luggage and went through the departure longue.我们托运行李后直接进入候机室。 check out (of)结账离开(旅馆等)；得到证实 eg: Guests should check out of their rooms by noon.客人必须在中午以前办理退房手续。 check over/through 仔细检查；核对；核查 Check over your work for mistakes.仔细检查你的作业以防有错。 7. patience n. 耐心 eg: I have run out of patience with her. 我对她已失去耐心。 patient ①adj. 耐心的 be patient with sb. 对某人有耐心的 eg: She is very patient with young children. 她对幼儿特别有耐心。 ②n. 病人 Nurses are patient with patients. 护士对病人很有耐心。 8. exchange v. 调换；兑换 exchange student 交换生 exchange rate汇率 stock exchange证券交易所 cultural exchange文化交流 eg: We exchanged addresses and Christmas cards.我们交换了地址和圣诞贺卡。 What’s today’s exchange rate between Chinese yuan and Am ... ...