(
课件网) 应用文写作 突破训练 投诉信 晨读晚背 一、必背词汇 1.开头段 ①投诉，抱怨 _____ ②对……不满意 _____ ③表达不满 _____ complain/make a complaint about... be discontent/unsatisfied with... convey/express one’s dissatisfaction 2.结尾段 ①合理的解释 _____ ②认真地考虑这件事 _____ a reasonable explanation consider this matter seriously ③调查此次事件 _____ ④采取措施 _____ ⑤解决问题 _____ ⑥把这件事解决好 _____ ⑦把钱退还给我 _____ ⑧期待尽快回复 _____ investigate/look into the matter/incident take measures deal with/solve the problem have/get this matter settled have my money back expect an early reply 3.中间段 ①让我烦恼 _____ ②停止工作 _____ ③忍受这种情况 _____ ④打断我们正常的生活 _____ ⑤出乎意料 _____ ⑥在这种情况下 _____ ⑦一些质量问题 _____ ⑧糟糕的服务 _____ make me annoyed put up with/bear/tolerate this situation stop working interrupt our normal life out of one’s expectation in this situation/case poor service some quality problems 二、必背好句 1.开头段常用语 ①对不起打扰您了，恐怕我得投诉了。 _____ _____ ②我写信是投诉关于…… _____ ③主要的问题如下。 _____ I feel sorry to trouble you but I am afraid that I have to make a complaint. I am writing to complain about … The main problems are as follows. 2.结尾段常用语 ①我在等待一个合理的解释，并期待早日回复。 _____ _____ ②我真诚地希望你能认真调查这件事情，以及采取恰当的措施防止类似事件再次发生。 _____ _____ _____ I am waiting for a reasonable explanation and expecting an early reply. I sincerely hope that you will look into the matter seriously and proper measures should be taken to prevent such an incident (from) happening again. ③您能否尽快换一个新的给我或者给我退款？ _____ _____ ④坦率地说，我不准备再忍受这个情况了。 _____ _____ ⑤您若能尽快采取措施处理这个问题，我将感激不尽。 _____ _____ Could you change a new one for me or return my money as soon as possible Frankly speaking, I am not prepared to put up with the situation anymore. I would appreciate it very much if you could take measures to deal with/solve the problem as soon as possible. 3.中间段常用语 ①我对你们提供的恶劣服务感到很恼火。 _____ ②我很失望地发现，有些书不仅印刷不好，而且还有轻微的破损，甚至有些书页不见了。 _____ _____ _____ Your prompt attention and early reply will be appreciated. I'm annoyed to have been provided with such poor service. I was disappointed to find that some of the books are not only poorly printed, but also slightly damaged, and even some pages are missing. ⑥您的及时关注和早日答复将不胜感激。_____ _____ ③令我很不满意的是，手机不容易操作，给我带来了很多不便。 _____ _____ ④更糟糕的是，它经常毫无理由地坏掉，这说明它的质量很差。_____ _____ ⑤为改善这种情况，建议你采取以下措施。 _____ _____ Much to my dissatisfaction, the cellphone is not easy to operate, causing me much inconvenience. What’s worse, it often breaks down for no reason, which shows its poor quality. To improve the situation, it is advisable for you to take the following ... ...
