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课件网) Unit 1 Workplace Manners Contents Unit Goals Lead-in Reading & Speaking Reading & Writing Language in Use Unit Task Extended Activities Fun Time Unit Goals Learners should be able to ◆ understand customer requests ◆ talk about how to satisfy passenger needs ◆ read about proper workplace manners ◆ write about office manners Lead-in Do you know their workplace Match. restaurant hospital office shop plane hotel A hotel receptionist works in a _____. Flight attendants work on a _____. A store cashier works in a _____. Waiters and waitresses work in a _____. hotel plane shop restaurant Lead-in Do you know their workplace Match. restaurant hospital office shop plane hotel A nurse works in a _____. An office clerk works in an _____. Chefs work in a _____. A salesgirl works in a _____. hospital office restaurant shop Part I Part II Words and Expressions Part I Reading 1 Dialogue 1 Role Play Reading 1 Read and number the pictures. ( ) ( ) ( ) ( ) B C D 3 1 script 4 2 A script 1. Good morning, Rose Hotel. May I help you 2. Good afternoon, ladies and gentlemen. Welcome aboard. 3. Please enjoy your meal. 4. Thank you for shopping with us today. Dialogue 1 What Can I Do for You (A salesgirl is serving a customer in a shop politely.) Salesgirl: Good morning, madam. What can I do for you Customer: Yes, I’m looking for a dress in size 36. Salesgirl: How about this blue one Customer: The color is nice, but I prefer silver. Salesgirl: Sorry, madam, we don’t have the right size in silver. But if you leave your phone number, I’ll get in touch with you. (The salesgirl takes a pen to write.) Customer: OK. Thank you for your help. Salesgirl: You are welcome. Role Play Practice the dialogue by using the pictures below and see if you can say more. handbag notebook Part II Reading 2 Dialogue 2 Role Play Reading 2 Tick what the passenger needs. □coffee □magazine □pillow □water □newspaper □medicine □Cola □headphones □blanket script 1 2 3 script 1. A: Excuse me. May I have some water, please B: Yes, sir. Just a moment. 2. A: Do you have any English magazines B: Yes, sir. I’ll bring one for you right now. 3. A: I feel cold. Can I have a blanket, too B: There’s a blanket on the seat. A: Oh, sorry. I didn’t see it. B: Never mind. If you have other requests later, please press the call button and I’ll come. Dialogue 2 May I Have a Cup of Coffee, Please (A flight attendant is serving a passenger.) Flight attendant: May I help you, sir Passenger: I’d like something to drink. Flight attendant: Certainly. We have tea, coffee, fruit juice, Cola and water. Passenger: I’d like to have a cup of coffee. Flight attendant: Yes, sir. I’ll bring it for you. Passenger: By the way, can I have a pillow and a blanket Flight attendant: Of course. Passenger: Thanks. Role Play Practice the dialogue by using the pictures below and see if you can say more. A: Can I help you, Madam B: I feel a little _____. Can I h ... ...
