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课件网) Unit 2 Procedures and Duties Contents Unit Goals Lead-in Reading & Speaking Reading & Writing Language in Use Unit Task Extended Activities Fun Time Unit Goals Learners should be able to offer help to guests and passengers talk about some work procedures and duties understand the duties of office work write out a working procedure Lead-in What’s the daily service in a hotel Look and learn. make a reservation welcome a guest check in bell service Lead-in What’s the daily service in a hotel Look and learn. housekeeping laundry settle a complaint check out Part I Part II Words and Expressions Part I Reading 1 Dialogue 1 Role Play Guest Guest Guest □bank □ bookshop □ post office □ bus stop □ airport □ coffee shop □ washroom □ police station □ hospital Reading 1 Tick in the boxes the places you hear. 1 2 Script 3 Script Guest 1 A: Excuse me. Where is the washroom B: The washroom is on the right of the hall. A: Thank you. B: You are welcome. Guest 2 A: Excuse me. Is there a bookshop nearby B: Yes, there is one at the end of the road. A: Thank you. B: You are welcome. Guest 3 A: Excuse me. Is there a coffee shop nearby B: Yes, the coffee shop is on the fifth floor. A: Thank you. B: You are welcome. Dialogue 1 At the Hotel Entrance (A hotel guest is asking the way to a restaurant.) Guest: Excuse me. Is there a Chinese restaurant near here Doorman: Yes, there is a famous one across the park. The fish there is the best in the town. Guest: Wonderful! By the way, can we walk there Doorman: Yes, it’s only ten minutes’ walk. Guest: Thank you. Doorman: You are welcome. Role Play Practice the dialogue by using the pictures below and see if you can say more. steak-house / steak tea house / Chinese tea bar / wine Part II Reading 2 Dialogue 2 Role Play Reading 2 Read and number the pictures. Script A C D B ( ) ( ) ( ) ( ) 1 2 3 4 B A Script 1. Show me your ticket, please. 2. Do you have any carry-on luggage 3. Please put your keys and knives in the basket. 4. Your flight will leave from gate C7. Dialogue 2 Checking In at the Airport (A passenger is checking in at the airport.) Passenger: I’d like to check in for the flight to San Francisco. Attendant: Fine. Would you please show me your ticket and passport Passenger: Yes, here you are. Attendant: Please put your luggage on the scales. Passenger: Sure. What is the gate number of my flight Attendant: It’s gate 5. Passenger: What time do I have to be at the gate Attendant: You may board now. Here is your boarding pass. Have a nice journey! Role Play Practice the dialogue by using the pictures below and see if you can say more. A: I’d like to check in for the flight to _____. B: Would you please show me your _____ and _____ A: Sure. What is the gate number of my flight B: It’s _____. New York Paris London Words and Expressions 1 washroom /5w Fru:m/ n. 盥洗室；<美>厕所 hospital /5h spItl/ n. 医院 hall /hC:l/ n. 大厅；门厅 nearby /5nIEbaI/ ... ...
