(课件网) Unit 5 Hotel Service Period 1 Listening & Speaking Warm-up A B Where are the people What is the man doing Look at the picture and discuss two questions: Pre-listening Do Not Disturb Caution: Wet Paint Caution: Wet Floor Fire Emergency Exit Listen and match the pictures with relevant expressions. No Smoking Please Make Up Room Pre-listening Pre-listening Discuss the following questions in groups. Do you know any other signs at a hotel Give examples. What service does a hotel offer What jobs can a hotel provide Pre-listening While-listening passport double bed corner porter key card luggage Read the words and expressions. Guess what will happen. 护照 双人床 拐角 （火车站、机场等的）行李员 钥匙卡 行李 double room 双人间 deposit 押金 While-listening Listen to the dialogue and check your guess. check your guess While-listening While-listening Listen again and complete the form. William Carter 1669 √ 15 Feb 17 Feb √ √ While-listening Work in pairs and have a role play. customer & receptionist Pay attention to: pronunciation of certain words; stress and intonation; fluency. Get well-prepared first! While-listening Work in groups and discuss: Suppose you were the receptionist. You couldn’t find Mr. Carter’s booking record due to system failure. What would you do While-listening 1. Who said these words 2. What will the dialogue be about Express service costs an extra 30%. so it could be done tomorrow. Could you please send someone to get the laundry now How may I help you Read and guess: While-listening D. How may I help you C. Could you please send someone to get the laundry now B. so it could be done tomorrow. A. Express service costs an extra 30%. C D A B Fill in the blanks with the given sentences. Listen to the dialogue and check answers. While-listening Post-listening Step 1 Each student picks a role card. Step 2 Form new groups of three. Step 3 Each group picks 1 situation card and 1 problem card. Step 4 Prepare a role play. Activity time: Marking criteria 1. Introduce your roles. 2. Use words and expressions you’ve learnt today. 3. Speak fluently. 4. Deal with the problem correctly. 5. Pay attention to body language. Summary A What topic do we learn today B What are the new words and expressions C What kind of professional roles do you meet D What is the quality of a receptionist /housekeeper E Any questions Homework Each group of three prepares and carries out a survey on the most important professional quality of a receptionist and a housekeeper. Share survey results in the next class.
