(
课件网) Unit 5 Hotel Service Period 2 Reading & Writing Warm-up What emergency may happen during your stay in the hotel How long have you been in the hotel Talk about your latest experience of staying in a hotel Did you receive any hotel service Do you think you’ve met good staff in the hotel deposit key card double room porter express laundry service Pre-reading Read the words and expressions. Guess what the text is about. electrician whole power cut walk around look into accident 电工 整个的 停电 四处走动 调查 意外事件 complete 完全的 patience 耐心 While-reading 1. Skim the dialogue and check your prediction. 2. Scan the dialogue and answer the questions: What’s the matter with the hotel building What does the receptionist ask Mr. Carter to do While-reading While-reading 3. Listen to the audio and pay attention to the pronunciation of certain words, intonation and pace. While-reading Complete the text with parts of sentences. Read the text and discuss: What’s the text type Letter of apology To make up for your loss, to offer your advice and suggestions. On behalf of the hotel management, C A B Post-reading While-reading Read the text and discuss: b. How to draft a letter of apology to customer Show apology State prevention measures Give compensation Invite feedback To make up for your loss, On behalf of the hotel management, to offer your advice and suggestions. Post-reading Read the noticeboard and answer: What jobs are mentioned on the noticeboard Hotel receptionist and porter. Post-reading Read the noticeboard and answer: b. Why are they named as the employees of the month The receptionist has excellent manners as well as good communication skills. She also treats the customer patiently. The porter is helpful, funny, reliable and hard-working. Post-reading Post-reading Discuss in groups: Structure: How will the text on noticeboard be organized Content: What kind of information should be included Language: What kind of language should be used Formal or informal Write your own version of text for hotel noticeboard with your partner. Activity time: write your own version of text for hotel noticeboard Employee of the Month Post-reading Activity time: write a promotional email Marking criteria 1. Structure: clearly organized 2. Content: the name of employee and his/her job is introduced clearly and correctly His/her qualities shown in the actions are explained 3. Language: formal and polite Sample noticeboard “_____” (Customer) “_____” (Hotel Manager) Name:_____ Job:_____ Summary A What topic do we learn today B What are the new words and expressions C What type of text do you read D What is the characteristics of a letter of apology E What makes a good noticeboard Homework Polish or rewrite your noticeboard according to classmates’ and teacher’s feedback. Writing
