Unit 5 Hotel Service：Period 3课件(共14张PPT)——2024-2025学年中职《英语（职业模块服务类》（外研版）

(课件网) Unit 5 Hotel Service Period 3 Extended Activities Warm-up A B What may influence a customer’s process of checking out What need a receptionist consider when helping customers check out Discuss in groups and share your ideas! Reception Listening Read the mind-map and learn new expressions. New expressions: Check out 退房 Business centre 商务中心 Cigarette butts 烟蒂 Compensation赔偿 Fine 罚款 Listening Listen to the dialogue and catch the topic. Listen again and take notes. Ticket booking service 91 Broken glass Listening Read and underline keywords. Listen and imitate. Have a role play. Reading membership fee room rate compensation fines Group discussion: What makes a good check-out plan A good check-out plan …… Reading Student A Read two promotional plans. Student B Fill in blanks in the chart. Pair work Ask & Answer Qs Reading Reading 800 yuan 100 yuan Check your answers in the chart. 45.5 yuan 30 yuan 1400 yuan 2375.5 yuan 1000 yuan 91 yuan 30 yuan 100 yuan 2221 yuan Discussion Step 1 Step 2 Step 3 Compare the strengths and shortcomings of each check-out plan. Choose a better plan that meets guest’s requirements. Prepare a short presentation. Discussion Presentation format Make your choice and give your reasons. Discussion Summary A What topic do we learn today B What are the new words and expressions C What may influence a customer’s process of checking out D What need a receptionist consider when helping customers check out E How to make a decision on a better plan Homework Turn your oral presentation into a written report to the guest.