(
课件网) Make reservations Listening and Talking What reservations do we need to make before or when we travel book air/train tickets book a hotel room book a table for dinner book attraction tickets Face to face How to make reservations Internet E-mail fax Phone Listen and learn Make reservations 1. Listen to the phone call and answer the questions. (1) What are the two speakers talking about (2)What is the relationship between the two speakers Booking/ Buying a plane ticket A. Teacher and student B. Secretary and Manager C. Customer and airline reservation agent(预定代理人) Focus on getting the main idea , not single words. 2. Listen again and complete the table with the words you hear. Opening _____ can I help you _____ to buy a plane ticket... Talking about time _____ are you travelling On the 23rd of December Talking about what you prefer There are two flights... Which _____ Would _____ travel business class or economy _____ book a return flight this time The 9:30 flight, please. _____ to travel business class. No, _____. I’m taking the train back. Other information _____ your name, sir Robert Williams Payment _____ to pay By credit card How I’d like On what date do you prefer I’d like you like to thank you May I have May I ask how you would like Would you like to A formal and polite conversation Making reservations 1. Opening How can I help you Certainly, sir. I’d like to ... 2. Time/ Date On what date are you travelling 3. Your preference Which do you prefer Would you like to... I’d like to ... No, thank you. 4. Other information May I have your name, sir 5. Payment May I ask how you would like to pay Wait just a second, please. By credit card. Post-listening 6. Closing Have a nice trip! Thank you for flying with us. Thank you. Choose one of the situations below and role-play a phone call with a partner. Talking Credit card Cash Wechat Alipay Opening: How can I help you What can I do for you Time&place: On what date are you travelling… When/where do you want to fly？ Preference: Which do you prefer Would you like to … You want to go first class or… Other information: May I have your name/ tele number.. How long/much is the flight Does the fare include all taxes How you would like to pay I’d like to book a room for next Monday. I would like to know if you have availability？ How long are you staying What kind of room would you like What’s the room rate (房价) Do you have free Internet service I’d like to reserve a room for two days. When are you checking in(入住） and checking out I’d like a room with two single beds. Is breakfast included How would you like to pay Language bank I'd like to reserve a table for eight. Could we sit in the non-smoking area I'd like a quiet corner, if possible. Can we take the small table by the window I' m afraid we don't have any tables open at that time. Making a Dinner Reservation Talking: Role-play a phone call to book a hotel room. Tips: ... ...
