(
课件网) Effective Communication listening patiently without interruption speaking clearly with fluency Who is good at communicating in our class Why being friendly understanding your emotions Lead-in How does the author introduce the topic about communication A. by comparing. B. by listing figures. C. by giving examples. D. by using other’s words Pre-reading your best friend who wears a gentle smile a stranger If you hear someone shout “Hey you!”, how will you understand it Pre-reading Para. 2: Para. 1: Communication is dependent not only on what we say, but also on how we say it. what communication is Para 6: Effective communication will help solve problems, improve interactions, build trust and gain respect. knowing with whom we are communicating Para. 3: Para. 4: body language Para. 5: empathy Read for structure What is communication (Para 2) The receiver sends an _____ message The receiver receives and _____ a message. The sender _____ and sends a message. encodes decodes encoded The feedback is _____ by the sender. decoded _____ (an encoded message) _____ and sends a message face to face, video telephone, mail or _____ feedback encodes decodes social media Effective communication cycle the sender the receiver receives and _____ the message What is communication (Para 2) exchange How to be a competent communicator (Para3) We need... to know the person’s to decide to determine age, position, relationship, expectations, backgrounds which communication channel the approrpiate style and how complex your choice of words e.g. If you are a business person negotiating with a large enterprise, you should do it _____, using _____language in a _____manner. face to face formal straightforward 1. Make sure your body language clearly opposes to the message you want to deliver. 2. A smile means you are not interested in the issues being discussed while folded arms indicates trust or cooperation. 3. When you notice a change in the other person’s body language, you should change how you are communicating consequently. 4. If someone looks at you with a confused expression, you will need to ignore it and move on. supports F F T F attentive to What to do with body language (T/F) (Para4) clarify your message before moving on. distrust or friction The value of empathy (Para 5) 1. How can we seek to understand the other person’s emotions putting ourselves in their shoes （L38） 2. What can we do when we understand where other people’s ideas come from looking at the situation from their perspective （L38） giving serious consideration to their points of view （L44） make adjustments to our tone and choice of words （L47） Discussion What other suggestions can you give on how to become an effective communicator Be patient. Do not interrupt the person while they are speaking. Patiently wait for them to finish. Use eye contact Be confident Learn about the cultural background Be courteous Be concise 5C+ 1P ... ...
