人教版高二英语选修7Unit 3 Under the sea Speaking and Writing课件（26张）

课件26张PPT。Unit 3Unit 3 Under the seaSpeaking and WritingTo learn to make up dialogues to express your complaints politelyThink about the following situations, and what will you do next?Situation 1: See a doctorSituation 2: In a restaurant See a doctorIn a restaurant No matter how unfair the situation, it’s best to phrase your complaint politely. In English, you’ll sound more polite if you use indirect language. Here are some examples:I’m sorry to bother you ...Can you help me with this? Excuse me, but I … …With your partner, make up dialogues for the following situations. Then use expressions like the ones in the second box. Perform them for your class. Then write them down.1. You missed your flight because you think that it was not announced over the loudspeaker. Complain to an airline official. 2. The fish you ordered tastes terrible. Complain to the manager of the restaurant. 3. The trousers the tailor made for you are too short. Complain to the tailor.When you make a complaint, firstly you say what the problem is, secondly, you say what you want to happen.I’m sorry but … I’m afraid … That’s not good enough. I’m feeling annoyed with/unhappy about/unsatisfied with … I’m not happy about /satisfied with … I’d like to talk to the manager. I’d like a (full) refund, please. That’s no good for me. You should do something about it. 1. You missed your flight because you think that it was not announced over the loudspeaker. Complain to an airline official. Customer: Excuse me but I’m feeling very annoyed because I’ve missed my flight. I’m sure it wasn’t announced. I’ve got to get to Beijing by tonight. Is there another flight I can go on?Airline official: All our flights are announced, sir/madam, but I’ll see if I can book you on another flight. Can you show me your ticket?Customer: Sure.Airline official: I’m sorry, but there aren’t any seats available on the flights today, but I can get you on a flight early tomorrow morning.Customer: I’m sorry but that’s not good enough. I’ve got to get to Beijing today.Airline official: Well, there’s nothing I can do about it.Customer: Then, I’d like a refund please. I’ll go with another airline.Airline official: Fine.2. The fish you ordered tastes terrible. Complain to the manager of the restaurant. Customer: Excuse me. Waiter: Yes, sir/madam. Customer: I’m afraid that this fish I ordered tastes terrible. Waiter: Oh really? What’s the problem with it? Customer: It doesn’t taste fresh to me. I’d like to order something else.Waiter: Well, I’ll go and tell the waiter to take your order. Customer: Thanks. (A moment later) Waiter: Good afternoon, sir. Here’s the menu. Customer: Thanks. Waiter: You are welcome.3. The trousers the tailor had made for you are too short. Complain to the tailor.Customer: Good morning. I’m sorry but when I put these trousers on this morning I found that they were too short. Can you let them down for me? Tailor: Well, that’ll cost extra. Customer: But i ... ...