(
课件网) Listening and Talking Unit 2 Travelling around Make reservations (Page 29) Focus on the following information and try to make notes whle listening. Who? (their relationship between speakers) When? Where? What? How？ Why？ 1. Listen to the phone call and answer the questions. 1. What are the two speakers talking about? They are talking about buying a plane/air/flight ticket. 2. What is the relationship between the two speakers? They are a customer and an airline reservation agent. Tips: How to judge the relationship? Be familiar with words relating to (connected with) professional identity. Focus on the conversation place: hospital, school, restaurant, library, office … Pay attention to the tone of voice. 2. Listen again and complete the table with the words you hear. Opening _____ can I help you? _____to buy a plane ticket... Talking about time _____are you travelling? On the 23rd of December. How I’d like On what date Making reservations Talking about what you prefer There are two flights... Which _____ _____ ? Would _____ travel business class or economy? _____ book a return flight this time? The 9:30 flight, please. _____ to travel business class. No, _____. I'm taking the train back. n. 经济；节约 do you you like to I’d like Would you like to thank you prefer 乘坐商务舱 Other information _____ your name, sir? Robert Williams. Payment _____ to pay? By credit card. May I have 用信用卡 （支付） May I ask how would you like 3. Imagine you are making plans for the holiday. Choose one of the situations below and role-play (角色扮演) a phone call with a partner. 1. Phrases about reservation 1. preferred time 首选时间 2. (book) a one-way/return ticket (预订)一张单程票、双程票 3. (travel) first class/business class /economy class (乘坐)头等舱、商务舱、经济舱 4. method of payment 支付方式 5. (pay) by credit card/ in cash 用信用卡支付、现金支付 6. (pay) by cheque/check 用支票支付 7. check in / check out 入住/退房 8. single beds 标准间 / 双人间 9. a double bed 大床房 10. a king bed 豪华房 / 高级房 11. special requests 特殊请求 12. a high chair 高脚椅（幼儿进食用） 2. Expressions about booking air tickets How can I help you? What can I help you? May I reserve/book...? I’d like to buy a plane ticket from London to Paris. On what date are you travelling? Which do you prefer? The 9:30 flight or Would you like to travel business class or economy? Would you like to book a return flight this time? May I have your name, sir? May I ask how you would like to pay? 3. Expressions about booking a hotel room Peace Hotel, may I help you? I’d like to book a room for next Monday. I’d like to reserve a room for two days. On what dates would you like to stay? How long are you staying? When are you checking in and checking out? What kind of room would you like? I’d like a room with two single beds. What’s the room rate? Is breakfast included? Do you have free Internet service? 4. Expressions about rese ... ...
