(
课件网) 1.Discuss and list. Click to add Title 1 When there is something wrong with the goods. eg Click to add Title 2 1 When there is some quality problem. Click to add Title 1 2 When people gets the wrong commodity. Click to add Title 2 3 When people are not satisfied with the service. Discuss and list. Click to add Title 1 When there is something wrong with the goods. eg Click to add Title 2 4 When the clerk is not polite. Click to add Title 1 5 when the goods is delayed. Click to add Title 2 6 When the suitcase is damaged traveling by air. 2.Look and match. This shirt is of the wrong size. There is something wrong with the alarm of my watch. These leaflets are incorrectly produced. The cameras are badly damaged. Acticity3听写要点： 1.What can I do for you 2.have this shirt replaced. 3.What’s the problem/the trouble /the matter /wrong 4.It’s the wrong size. 5.Can you show me the receipt 6..I will change this for you. 3.Listen and answer. Why does the customer want to return the shirt 2. What does the customer say to complain Because the shirt is of the wrong size. I’d like to have this shirt replaced. Acticity3 A:Good morning,ma’am. What can I do for you B:I’d like to have this shirt replaced. A:What’s the problem B:It’s the wrong size. A:All right. Can you show me the receipt B:Yes, here it is . A:OK.I will change this for you. 4.Listen and complete. Tim went to the shop to have his watch replaced. 5.Listen and tick. Name of the Customer Tim Item □ watch □ alarm Problem □ something wrong with the alarm □ something wrong with the belt of the watch □ other: _____ Time of Purchase □ this week □ last week □ other: _____ Solution □ replace □ refund □ other: _____ Customer Signature _____ Tim Tim: Mom: Tim: I’ve got to go now. I’ll have to go to the shop before work. What’s the matter I’ll have to have my watch replaced because there is something wrong with the alarm. Tim is leaving home. Tim is talking to the staff. Staff: Tim: Staff: Tim: Good morning! How can I help you, sir I bought this watch in your shop but it doesn’t work very well. What is the problem The alarm doesn’t work and when I took off the watch yesterday, I found it left a green mark on my wrist. 6.Listen and underline. Did you wear the watch in the shower, sir No. I took it off before taking the shower. When did you buy this watch I bought it one week ago and it’s still under guarantee. I’m very disappointed at its quality. I’m so sorry for the inconvenience we have caused you. Would you like a refund No, I’d rather have the watch replaced please. No problem, sir. Would you please show me your receipt so that I can take down some details We’ll get this watch exchanged for you in no time. Thank you. Listen and underline. Staff: Tim: Staff: Tim: Staff: Tim: Staff: Tim: 7.Look and talk. A: I’ll have to have this _____. B: What is the problem A: I hought this in your shop _____. TV replaced. but th ... ...
