(
课件网) 写作专题复习———投诉信 投诉信是向有关部门反映所购买的某种商品或某项服务/环境不能 达到要求，以期望对方退换或向对方索赔。_____ _____。其措辞要客气， 但语气要坚定，这样才能达到投诉效果。 _____ 投诉信一般包括以下要点：写信目的、反映问题、提出解决方案、期待解决 一、必备话题词汇和表达 1.抱怨某事:complain about/of sth = make a complaint about sth 2.达到期望:meet / live up to one's expectation 3..使…不满意:(v) dissatisfy 不满意(n) dissatisfaction 不令人满意的(adj) unsatisfactory / dissatisfying 对…不满意的:be dissatisfied with sth 4.失望的(adj):disappointed 5.不合适的(adj):inappropriate /improper 6.解决这件事:get this matter settled/ resolve this problem 7.退还费用:refund the cost 8.以最快的速度:with all possible speed 9.请你立刻注意:call to your immediate attention 10.采取行动/措施: take action/measures 11.忠实的顾客: a loyal /faithful customer 12.常客：a regular (customer) 13.老客户:a longtime customer 14.糟糕的服务poor service 15.预防……发生prevent … from happening 16.调查此次事件investigate/look into the matter/incident 17.以粗鲁的方式in a rude manner 18.向……道歉make an apology to …/apologize to … 19.投诉；抱怨make a complaint 20.合理的解释a reasonable explanation 21.服务电话service number 22.遗憾的regretful 23.助手；营业员assistant 24.让某人烦恼make sb. annoyed _____ 【表明写信目的】 二、必备话题句型和表达 1.I feel sorry to trouble you but I am afraid that I have to make a complaint. 很抱歉打扰您，但是我必须投诉。 2. I am writing to complain about… 我写信是投诉关于…… 3. I have been content/satisfied with your service for years but I am writing to express my dissatisfaction about… 这几年我对你们的服务都很满意但是我写信是表达关于……的不满。 4. I am waiting for a reasonable explanation and expecting an early reply.我在等待一个合理的解释，并期待及早回复。 【说明投诉内容】 5. I hate to say that there is something wrong with my mobile phone. 我很遗憾地说，我的手机有些问题。 6. The main problems are as follows. 主要的问题如下。 7. But we are regretful to find that it cannot work normally. 但是， 我们很遗憾地发现它不能正常地工作。 【提出解决方案】 8. Therefore, I require that you send me a new one. 因此，我要求你 发一个新的给我。 9. Could you change a new one for me or return my money as soon as possible 您能否尽快换一个新的给我或者给我退款？ 10. Taking into account all three factors above, I request that the company should have a change of it for me as soon as possible. 考虑 到以上的三个因素，我要求公司要为我尽快换一个新的。 【表达礼貌感谢】 11. I would appreciate it very much if you could take measures to deal with/solve the problem as soon as possible. 你若能尽快采取措施处理这个问题，我将感激不尽。 【句子小练】完成句子 1. 我写信给你是关于…:I am writing to you about/regarding… 2.我很抱歉地告诉你一件令人不愉快的事。I regret/am sorry to inform you of the following unpleasant situation. 3.虽然我很不情愿，但我很不高兴/不满意/失望/…It is with reluctance that I must , but I was d ... ...
