(
课件网) Unit 5 Hotel Service 01 Have you ever lived in a hotel 02 What services does a hotel provide Discuss: After learning this unit, you will be able to: 02 01 get or offer services in hotels; talk about hotel services. CONTENTS . Warming Up Reading and Writing Extended Activities Culture Corner Listening and Speaking 04 Extended Activities Home 01 Read and practise. 读对话，练习回应顾客的要求。 Home More Activities Clerk: Room Service. How can I help you Mr Smith: Could I have another towel, please Clerk: Of course, sir. Your room number, please Mr Smith: 808. Clerk: It will be there in five minutes. Mr Smith: Thanks a lot. 译文 服务员：客房服务部，能为您做点儿什 么吗？ 史密斯先生：能再给我拿一条毛巾吗？ 服务员：当然可以，先生。请问您的房 间号是多少？ 史密斯先生：808。 服务员：五分钟后送到。 史密斯先生：非常感谢。 Clerk: Room Service. How can I help you Mr Smith: Could I have another towel, please Clerk: Of course, sir. Your room number, please Mr Smith: 808. Clerk: It will be there in five minutes. Mr Smith: Thanks a lot. 译文 Back Home More Activities 02 Read again and act. 再读上文，根据提示表演对话。 Home More Activities another blanket another hairdryer another cup another pillow Home Reading and Writing blanket n. a thick cover made of wool or another material that you use to keep warm in bed. 毯子；毛毯 e.g. She gently folded the baby in a blanket. 她轻轻地把婴儿裹在毯子里。 Home Reading and Writing hairdryer n. a piece of electrical equipment used for making your hair dry after you have washed it. 吹风机 e.g. Start blowing air into the bag with the hairdryer. 开始用吹风机把空气吹进袋子里。 Home Reading and Writing pillow n. a soft object on which you rest your head in bed 枕头 e.g. How much for this pair of pillow 这对枕头卖多少钱啊？ Home Reading and Writing The key of service is to care for every detail. 服务之道，在于细心呵护每一个细节。 Home Reading and Writing The true meaning of service is to change the heart, with professionalism and sincerity in exchange for satisfaction and trust. 服务的真谛在于以心换心，用专业和真诚换取满意与信任。 Home Reading and Writing We listen attentively and serve carefully, so that every detail is full of warmth. 我们用心倾听，细心服务，让每一个细节都充满温暖。 05 Culture Corner Home Home Around the World Discuss the following questions： Q1: Do you know any special hotels Q2: What kind of hotel do you prefer A farmhouse is a perfect place to enjoy the natural scenery and breathe the fresh air. You can pick fruit and vegetables by yourself and taste fresh and healthy farm food. This country lifestyle allows you to return to nature and relax your body and mind. Home Around the World 农舍是享受自然风光和呼吸新鲜空气的理想场所。你可以自己采摘水果 和蔬菜，品尝新鲜健康的农家食品。这种田园生活方式让你回归自然，放松身心。 译文 The hotel is built with lots of ice and snow, and even its beds are made of ice. Please book soon, because the hotel will clos ... ...
