(
课件网) 外语教学与研究-出卷网- know how to handle emergencies happening during the trip. handle the tourists’ complaints. After learning this unit, you will be able to: Warming up No burning Caution, vehicle No tossing No touching Warming up Answer the following questions Listening and Speaking Listening and Speaking Fill in the blanks. 1 Wang Hui: Good afternoon, madam. Are you with your room Mrs. White: Yes. Everything’s OK, except my husband isn’t feeling too well. Wang Hui: Sorry to hear that. Where’s Mr. White Mrs. White: He’s here lying on the bed. (Wang Hui follows Mrs. White to _____ the bed.) Wang Hui: Hello, Mr. White. Are you feeling any better Mr. White: Not yet, I’m feeling even _____ now. Wang Hui: What’s the matter approach worse Fill in the blanks. 1 Mr. White: I think I’ve got a fever and also a sharp_____ in my belly. Wang Hui: How long have you felt like this Mrs. White: It’s been about an hour. Wang Hui: Don’t worry, Mr. White, but maybe you should see a doctor. I will ring the hotel to call a taxi to take you to the nearest hospital. Mrs. White: Thanks so much. We really _____your help. Wang Hui: My pleasure. pain appreciate Choose the best answer. 2 1. Why does Wang Hui knock at the Whites’ room A. To check the room. B. To give the room card. C. To have a chat. D. To visit Mr. White. 2. What’s wrong with Mr. White A. He has a fever. B. He has a bad cold. C. He has a stomachache. D. He has a headache. 3. How does Wang Hui help Mr. White A. Ring the hotel. B. Call a bus. C. Accompany him to see a doctor. D. Ring the travel agency. Role-play the dialogue with your partner. 3 Choose the best answer. 1 1. What is Mrs. Brown unsatisfied with A. The soup. B. The waitress’ service. C. The tour guide. D. The hotel. 2.How does Wang Hui handle Mrs. Brown’s complains A. Tell the chef. B. Tell the manager of the restaurant. C. Tell the waitress. D. Replace it by herself. 3. Which of the following isn’t Mr. Black’s complaint A. Wang Hui was walking a little too fast. B. Little time was left for the tourists to enjoy the scenery. C. Wang Hui spoke too loud at the scenic sites. D. Wang Hui’s voice was too low at the scenic sites. Fill in the blanks. 2 Wang Hui was making _____ for the guest’s lunch in the hotel. Mrs. Brown _____ that the food was cold and salty. Mr. Brown complained that Wang Hui _____ a little too fast. Besides, she didn’t speak louder enough at the _____ . Wang Hui _____ for the mistakes and said that she would pay attention to that. Arrangements complained walked sites Apologized Role-play Make short dialogues according to the given situations. When the tour guide hears the injury of a tourist, he says to report this accident to his company first. His behavior is not right. He should immediately cope with the emergency here, and then report what has happened to his company. When the tour guide hears the injury he says to call 120,(the Chinese med ... ...
